To stay compliant with mobile carrier regulations and 10DLC (10-Digit Long Code) texting requirements, Chiropractor Lacey Accident and Injury Rehabilitation must obtain clear permission from individuals before sending SMS messages. This page explains how we collect SMS consent and what is required for proper opt-in compliance on our website.

Why SMS Opt-In Compliance Matters

If clear SMS opt-in language is not included on website forms that request a phone number, texting registration will be denied. Without an approved texting registration, we are unable to send text messages of any kind, including appointment reminders or service notifications.

To meet compliance standards, certain rules must be followed on any form that requires a customer to submit a phone number.

When SMS Opt-In Is Required

If a form on our website requires a phone number to be submitted — such as a Contact Form, New Patient Form, or Online Scheduling Form — the page must include:

1. An unchecked opt-in checkbox, and
2. Required compliance language listed directly below it.

If the phone number field is optional, this opt-in requirement does not apply.

Required SMS Opt-In Checkbox

Any required phone number field must include an unchecked checkbox with the following label:

Opt-in to Text Messages

This box must not be pre-checked. Users must actively select it to give consent for SMS communication.

Required SMS Opt-In Language

This text must appear directly under the opt-in checkbox on any required phone number form:

Required Language:
“By providing a telephone number and checking ‘Opt-in to Text Messages’, I consent to be contacted by SMS text messages regarding customer care, account notifications, and delivery notifications. Reply STOP to opt-out of further messaging. Reply HELP for more information. Message frequency may vary. Message and data rates may apply. I agree with the Privacy Policy (https://chiropractorlacey.com/privacy-policy/
) and Terms and Conditions (https://chiropractorlacey.com/terms-and-conditions/
) of Chiropractor Lacey Accident and Injury Rehabilitation.”

When SMS Opt-In Is NOT Required

If a form includes a phone number as an optional field — meaning users can submit the form without entering a phone number — then the SMS opt-in checkbox and language are not required for that form.

Common Questions

Why do I need an SMS opt-in checkbox on forms?

It provides clear permission from customers before texting them. This is required for 10DLC compliance and ensures responsible messaging practices.

What happens if this language is missing?

Texting registration will be denied, and we will not be able to send any SMS messages.

Can the checkbox be pre-selected?

No. Customers must manually check the box. Pre-selected boxes violate compliance rules.

What must the opt-in language include?

• Types of messages
• STOP instructions
• HELP instructions
• Variable message frequency
• Message/data rate disclosure
• Privacy Policy link
• Terms & Conditions link
• Business name

Is this needed if the phone number field is optional?

No. If the phone number is optional, the SMS opt-in checkbox and language are not required.

Privacy Protection

We take your privacy seriously.
Mobile opt-in data will never be sold, shared, or rented for marketing or promotional purposes.
For more details on how we protect your information, please review our Privacy Policy:

➡️ https://chiropractorlacey.com/privacy-policy/

For full website terms, see:

➡️ https://chiropractorlacey.com/terms-and-conditions/